Terms of service

Last updated: 01/02/2026

1. OVERVIEW

Welcome to GRYD.

These Terms of Service (“Terms”) govern your use of our website, products, and services (collectively, the “Services”). References to “we”, “us”, or “our” mean GRYD, operated by OYO Commerce Ltd.

Our store is powered by Shopify, which provides the ecommerce platform that allows us to sell products to you. Any purchase made through this website is a transaction between you and GRYD, not Shopify.

By accessing or using our Services, you agree to be bound by these Terms and any policies referenced here, including our Privacy Policy. If you do not agree, you must not use the Services.

Nothing in these Terms limits or excludes your statutory rights under UK consumer law.

2. ACCESS AND ELIGIBILITY

By using our Services, you confirm that:

  • You are at least 18 years old or the age of legal majority in your jurisdiction
  • You have the legal capacity to enter into a binding contract
  • Any information you provide is accurate, current, and complete

You are responsible for maintaining the confidentiality of your account credentials and for all activity carried out under your account.

3. PRODUCT INFORMATION

We take reasonable care to ensure that product descriptions, images, and specifications are accurate. However:

  • Product colours and appearance may vary due to device or display settings
  • Minor variations or updates to product specifications may occur
  • Products are offered subject to availability

This does not affect your rights if goods are faulty, misdescribed, or not as advertised.

4. ORDERS AND ACCEPTANCE

Placing an order constitutes an offer to purchase. An order is accepted once payment has been successfully processed and you receive an order confirmation.

We may refuse or cancel orders for legitimate reasons, including but not limited to:

  • Stock unavailability
  • Pricing or listing errors
  • Suspected fraud or unauthorised transactions

Your statutory cancellation rights under UK consumer law are not affected.

Purchases are intended for personal or household use only. We reserve the right to refuse orders where we reasonably believe products are being purchased for resale.

5. PRICING AND PAYMENTS

All prices are shown in GBP.

We are not VAT registered, and VAT is therefore not charged. UK customers will not be charged customs duties or import fees.

Any applicable delivery charges are clearly shown at checkout before payment is completed.

You agree to provide accurate billing and payment details and authorise us to charge your selected payment method for all amounts due.

6. INTELLECTUAL PROPERTY

All content on the Services — including text, images, graphics, videos, logos, trademarks, and software — is owned by or licensed to GRYD and protected by applicable intellectual property laws.

You may use the Services for personal, non-commercial purposes only. You must not reproduce, distribute, or exploit any content without our prior written consent.

7. OPTIONAL TOOLS AND THIRD-PARTY SERVICES

We may provide access to third-party tools or services. These are provided “as is” and “as available”. We are not responsible for third-party content, services, or websites.

8. USER CONTENT AND REVIEWS

If you submit reviews, feedback, or other content, you grant GRYD a non-exclusive, royalty-free licence to use and display that content for business purposes.

You confirm that any content you submit is lawful, accurate, and does not infringe third-party rights.

9. PROHIBITED USES

You must not use the Services:

  • For unlawful or fraudulent purposes
  • To provide false or misleading information
  • To infringe intellectual property rights
  • To introduce malicious code or disrupt the Services
  • To harass, abuse, or harm others

We may suspend or terminate access if these Terms are breached.

10. DISCLAIMER OF WARRANTIES

The Services and products are provided “as is” and “as available”, to the extent permitted by law.

This does not affect your statutory rights where goods fail to meet the standards required under UK consumer law.

11. LIMITATION OF LIABILITY

To the fullest extent permitted by law, GRYD is not liable for indirect or consequential losses arising from your use of the Services.

Nothing in these Terms limits or excludes liability for:

  • Death or personal injury caused by negligence
  • Fraud or fraudulent misrepresentation
  • Breach of statutory consumer rights

12. INDEMNIFICATION

You agree to indemnify GRYD for losses arising directly from your unlawful use of the Services or your breach of these Terms.

13. TERMINATION

We may suspend or terminate access to the Services if you materially breach these Terms. Provisions that by their nature should survive termination will remain in effect.

14. SEVERABILITY

If any provision of these Terms is found unenforceable, the remaining provisions remain in full force.

15. GOVERNING LAW AND JURISDICTION

These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction.

16. CHANGES TO THESE TERMS

We may update these Terms from time to time. Changes will not apply retroactively to orders already placed. Continued use of the Services after updates constitutes acceptance.

17. CONTACT AND BUSINESS INFORMATION

Business Name: OYO Commerce Ltd
Business Registration Number: 16778954
Address:
4th Floor, Silverstream House, 45 Fitzroy Street, Fitzrovia, London, W1T 6EB United Kingdom
Email: info@grydworld.com
Phone (UK): +44 7735 641 645 
Opening Hours: Monday to Friday, 09:00 – 17:00 (GMT)
Response Time: Within 24-48 hours